A home care workforce organization needed its course library on the devices its healthcare workers carry. AXIOM redesigned 96 courses in six languages for a mobile-first learning strategy.
Services
Custom Content and Projects
Industry
Healthcare workforce development
Scope
96 eLearning courses redesigned for mobile, in six languages
Team
AXIOM project team: project manager, lead learning architect, instructional designers, and eLearning and graphic developers
The challenge
A national organization dedicated to improving the skills, health, and sustainability of the home care workforce needed to reach its healthcare workers in the field, when and where they need training. That meant a mobile-first learning strategy.
Its catalog of dozens of live online courses had been built for desktop delivery, and the organization was moving to a new learning management system (LMS) at the same time. Every course had to be rebuilt in a responsive format, work properly in the new LMS, and be localized into six languages, without losing any of the original content.
The approach
AXIOM assembled a project team led by a project manager and a lead learning architect, with instructional designers and developers working across time zones.
- Analyzed each course and documented, on a change log, exactly what would stay and what would change.
- Designed a new user interface, templates, and reusable building blocks in parallel, so development could start as soon as the client approved the change logs and design.
- Rebuilt the courses in the client's preferred rapid authoring tool and technologies, to maximize integration and speed while controlling costs.
- Preserved interactivity, voiceover, images, linked reference material, embedded video, and each course's original learning objectives. Every change was tracked for state agency approval and for localization.
- Worked with the client's translation vendor to set best practices for converting courses in multiple languages.
- Ran copyedit and style reviews against the client's style guide, and tested every course on phones, tablets, and desktops at different resolutions, working with the client's user experience (UX) team on interface design and testing. No content was cut to fit smaller screens.
- Created a job aid for each course, with written instructions and screen captures, so the client's staff could support learners in the field.
The results
- 96 courses converted and redesigned in six languages
- Training available to healthcare workers on phones, tablets, and desktops
- All changes tracked for state agency approval and localization
- A job aid for every course to support learners in the field
Why it worked
A defined conversion method, client sign-off at each stage, and testing on the devices learners actually use.
