Regulatory Training for 1,250 Employees, Finished Two Weeks Early

The challenge

New industry regulations required a large U.S. health insurer to train its entire service and operations department, more than 1,250 employees, within six months.

With its existing staff and budget, the client could not meet that deadline.

The approach

AXIOM scoped both the skills and the number of people the deadline required, and recommended a team of six with backgrounds in project management, instructional design, development, and graphic design.

• Identified proven contractors through AXIOM's vetting process and work sample reviews, at a lower cost than two competing vendors.
• Placed the team as an extension of the client's learning group, managed day to day by the client's internal learning professionals.
• The team built scenario-based instructor-led training as part of a blended curriculum, microlearning for use outside the classroom, and classroom workshops and eLearning modules developed with subject matter experts.
• The team also converted existing classroom modules into eLearning and short video vignettes, created scenario-based assessments, and helped test and validate new and updated systems ahead of training.

The results

• Completed two weeks ahead of the six-month deadline
• Delivered on the agreed budget
• Training in place for more than 1,250 employees
• The start of a longer partnership, with the client turning to AXIOM as it plans new initiatives

Why it worked

Scoping the right team size up front, then placing people who could start on high-priority work immediately.