Course Catalog: Business Skills

Develop skills to use AI tools, interpret data, and automate workflows. Topics include using generative AI in the workplace, prompt engineering, data analytics and visualization, and responsible AI governance.

Understanding and Leveraging Your Strengths; Matching Your Career to Your Interests; Defining Your Core Values; Seeking Feedback; Receiving Feedback; Developing a Growth Mindset

An ally is someone who uses their privilege to offer support to those without privilege. Participants learn specific tactics to demonstrate allyship at work. (2.5 hour workshop)

Many people do not reveal their true selves as they do not feel safe, and some choose to compartmentalize areas of their lives for that reason. This workshop helps us reduce that feeling and feel psychologically safe enough to reveal our authentic selves at work. (2.5 hour workshop)

Building strong work relationships with co-workers and your boss; repairing a broken work relationship; how to successfully work with people you don't like.

We all need to identify what gets in the way of our own belonging and those we work with. Participants learn how to implement behaviors and actions to help themselves and colleagues feel psychologically safe, included, and ultimately, a sense of belonging. (2 hour workshop)

Understanding what career management is and how you can drive your career, how to create a career management plan, getting the most from one-on-one meetings with your manager, increasing your value at work, asking for a raise, taking control of your personal brand at work, preparing for performance reviews, how to manage transferring between jobs at your company, and understanding the choice between the individual contributor and management tracks.

Planning an effective change communication strategy, getting employee buy-in during change, and effective change management communication.

Strategies for leading during an unexpected change, building adaptability for your team, how to support your employees in or during a crisis, and turning a crisis into an opportunity for positive change.

Presents the fundamentals of leading through change, 5 tips for leading teams through change, and empowering employees to successfully navigate change.

Making the case for change, how to develop and communicate a vision for change, creating a change action plan, tips for employees facing change in the workplace, how to measure the effectiveness of change.

Provides an introduction to change management, explores the three types of organizational change, the basics of change management models, best practices for change management, and overcoming common change management challenges.

Introduces and explores the McKinsey 7-S Model, the Lewin 3-Step Change Management Model, the Kotter 8-Step Change Model, the Kubler-Ross Change Management Framework, and the Satir Change Management Model.

What is communication and why does it sometimes fail? Why communication skills matter to your professional success, how to use verbal, nonverbal, and written communication, how to remove five common communication barriers, and choosing the right communication medium.

Develops verbal communication skills, including how to start a conversation, strategies for effective listening, asking closed versus open questions, addressing and clarifying communication mistakes, ending a conversation positively, and becoming an expert verbal communicator.

Develops written communication skills including how to write with purpose, selecting the right medium for written communication, writing for your audience, how to structure your writing to improve grammar, spelling, and punctuation, how to edit and proofread, and tips to improve your business writing.

Develops an understand of what critical thinking is and the critical thinking process, how to ask better questions, inductive versus deductive reasoning, and how to identify and mitigate cognitive bias.

Supports skill development to better identify reliable information, to distinguish between fact and opinion, and how to identify satire, propaganda and misinformation.

Develops critical thinking skills and provides skills to build and strengthen workplace arguments, develops employees' critical thinking skills, and outlines 7 workplace fallacies to watch out for.

Provides a foundation to understand and develop cultural competence, including presenting information across cultures, improving cultural sensitivity, managing multicultural teams, understanding and avoiding cultural appropriation, accommodating religious and spiritual beliefs at work, and techniques to manage politics in the workplace.

For customer-facing staff, provides communication skills to support effective customer communication. Includes personalizing customer interactions to build rapport, active listening for customer service roles, customer service conversation-starters, soliciting and responding to customer feedback, expressing empathy in customer service, and ending customer service conversations.

Explores the 7 types of customer service, how to write outstanding customer emails, talking to customers on live chat, supporting customers on social media, mastering customer service phone calls, and an introduction to successful channel switching and omnichannel customer service.

Develops skills to deal with difficult customer situations including understanding why customers get upset, how to respond to an upset or abusive customer, giving an effective customer apology, how to handle refund or cancellation requests, a guide to retaining customers during times of crisis, and 7 strategies for gaining control of customer conversations.

Provides core customer service skills including an understanding of what customer service is and why it matters to a business, as well as strategies to provide personable and professional customer service and how to meet and exceed customer expectations.

Provides skill development for customer service, including four skills needed for customer service roles, working with different customer personality types, overcoming empathy fatigue in customer service, and a guide to troubleshooting customer issues.

Foundations of cybersecurity, best practices for secure internet browsing, tips for public wi-fi security, safe use of social media, and dealing with a security incident.

The importance of workplace data confidentiality and protection, creating and managing strong passwords, a guide to multifactor authentication, using physical security to keep facilities and assets safe, and media security for portable devices and removable media.

Explores common workplace challenges and how to handle them, including strategies for different communication preferences, difficult co-workers, and a difficult boss. Includes learning on when and how to escalate an issue to your boss, when and how to involve HR, how to overcome a fear of conflict, and how to have a difficult conversation.

With multiple generations in today�s workplace, we need to learn how to be more mindful in how we engage with colleagues from generations different than our own, avoid stereotyping, seek understanding when conflict arises, and leverage the unique strengths we all bring to our work. (2.5 hour workshop)

Ethical Dilemmas and How to Resolve Them; Overcoming Rationalizations When Making Ethical Decisions; Minimizing Gossip in the Workplace; Plagiarism and How to Avoid It; Motivated Ignorance and How to Avoid It; Guide to Reporting Unethical Behavior at Work; Appropriate Use of Company Assets

Signs it's time to find a new job, creating a resume, writing a cover letter, job interview preparation and tips, how to respond to common interview questions, deciding whether a role is right for you, and how to search for a new job.

Defining Business Ethics; What is Workplace Integrity?; How to Maintain Your Integrity at Work; How to be an Ethical Employee; Ethical Warning Signs in the Workplace

Provides strategies and approaches to manage difficult emotions or life events. Includes understanding of the effects of uncertainty on the brain, how to handle strong emotions, guidance for grieving the death of a co-worker, how to find a good therapist, how to get out of a mental rut, and understanding the anger cycle and how to overcome it.

Provides an understanding of the science of happiness and well-being, and provides approaches to improve your well-being through social connections, challenging core beliefs to boost happiness, understanding five cognitive distortions that undermine happiness, physical habits to support happiness and well-being, finding your purpose, and 10 tech tips to boost happiness.

Explores psychological safety in the workplace, creating an inclusive work environment (including remote workers), understanding gender issues and the gender spectrum, and fighting gender bias at work.

We all need to increase our awareness of unconscious bias and the underlying causes. Participants learn how their brains are wired for bias and how to observe unconscious bias in themselves and others to become more sensitive to the impact it has on inclusion and belonging at work. (2 hour workshop)

Develops an understanding of what a brand is and why it is important, plus guidance to develop a brand personality, visual brand design essentials, a guide to brand positioning and messaging, how to tell a compelling brand story, and considerations and strategies for rebranding.

Develops skills needed to be an effective content marketer, including how to choose content distribution channels, creating content for your target audience, developing your voice and tone in content marketing, developing a content strategy, creating content for the marketing funnel, tips for creating engaging content, and content distribution platforms.

Provides an introduction to email marketing, writing effective marketing email, avoiding spam filters, writing compelling subject lines, segmenting your audience, designing an effective email marketing campaign, using AB testing to optimize performance, email design fundamentals, the benefits of email automation, and measuring email marketing effectiveness.

Understand the importance and types of market/customer research, including how to identify your target market, how to create and use buyer personas, creating a customer journey map, how to conduct a competitive landscape analysis, and a guide to market segmentation.

Provides a foundational understanding of marketing disciplines and practices, including traditional and digital marketing, the four key elements of marketing, developing a marketing plan, determining your unique selling proposition (USP), understanding the marketing funnel, use of persuasion versus manipulation, and an introduction to marketing analytics.

Develops skills to run an effective meeting, setting a meeting agenda, group facilitation techniques, building consensus in meetings, managing conflict in meetings, and strategies to engage meeting participants.

Develops skills needed to be an effective workplace mentor, how to be a model mentee, and includes building an understanding of what a mentor is and why they are valuable, a guide to mentoring others, and understanding common mentoring challenges (and how to overcome them).

Develops an understanding of negotiation and persuasion, the three types of negotiation, negotiation tactics, persuasion tactics, and improving your negotiation and persuasion skills.

Develops skills needed for times of workplace and career transition, including do's and don'ts after losing a job, how to come back after a big mistake, what to do when you're feeling unmotivated, coping with workplace change, overcoming imposter syndrome, overcoming the fear of failure, and strategies for successfully working remotely and getting noticed at work.

Focuses on the skills needed for an effective presentation, including defining your objective, how to structure the presentation, working with visuals, designing visual aids and graphics, presenting data, practicing the presentation, coping with nerves, and dealing with questions.

Understanding and exploring divergent vs. convergent thinking, the risk of heuristics in problem solving, reframing problems for innovative solutions, and design thinking vs. traditional problem solving.

Presents an introduction to problem solving, with tools to manage complicated vs. complex problems, top skills and strategies for effective problem solving, overcoming barriers to effective problem solving, and how to develop your problem solving skills.

Understanding product marketing, the product life cycle, finding and measuring product-market fit, developing a pricing strategy, crafting an effective go-to-market strategy, 7 steps for an effective product launch, designing product pages that increase sales, how to write persuasive and effective product descriptionos, and understanding how and why buyers choose new products.

What is networking, and why is it important? Also covers how to navigate a business networking event, how to develop a winning elevator pitch, and how to maintain your professional network.

Understand what is a project management framework, three types of project management frameworks, critical path vs. critical chain project management, Kanban vs. Scrum, and choosing the right project management framework.

An introduction to project management including what is project management, the four phases of project management, how to write a business case, how to create a project plan, strategies for increasing project team effectiveness, and closing a project.

We will develop and deploy a custom training solution for your proprietary, customized, or similar in-house system or process. The learning we develop can be delivered as e-learning, instructor-led training, and in a train-the-trainer format to meet the needs of any organization and rollout deadline.

Develops skills for new entrants to the workplace, including six tips for the first week on the job, how to create a 30, 60, and 90-day plan, developing a successful work attitude, how to be an effective teammate, connecting with co-workers, asking for help at work, how to build your confidence as a new professional, and tips for collaborating with colleagues.

Provides a guide to workplace professionalism, including how to write effective business emails, etiquette for business phone calls, and how to manage communications expectations and boundaries, especially between formal and informal communications.

Understanding OSHA's Focus Four Construction Hazards; ergonomics and safe lifting, pushing, and pulling; preventing slips, trips, and falls; ergonomics in the office and at home; eye safety fundamentals in the workplace; and ladder safety fundamentals.

Provides an understanding of workplace violence, what it is, with definiton, types, and impact; identifying and reporting early warning signs of workplace violence; recognizing and neutralizing workplace bullying; three levels of workplace violence and how to respond to them; responding to an active shooter threat; and first aid for life-threatening bleeding.