Course Catalog: Leadership

Thriving is not only about getting a strong return on investment; it redefines how people work, grow, and succeed. To thrive and achieve workplace happiness, we need to learn how to isolate current deficiencies in our regular activities to align with our personal values. (2 hour workshop)

Trust is the foundation for all business transactions and relationships. In this workshop, participants take a hard look at their own behaviors and propensity to trust. They examine important relationships and identify the actions required to build trust and collaboration. Participants also discuss how to handle unproductive behavior from a colleague, and how to recover and regain trust after a misstep. (2 hour workshop)

Covers Bench Strength and IT Resiliency; Cloud Computing Management; Data Quality and Governance; Great Internal Client Service; IT as an Agent of Change; IT Megatrends and their IT Management Implications; Vendor Management

These programs are tailored around your organization's needs based on best-of-breed models for leader development programs, allowing your team to benefit from the strategies and models which are most closely aligned with your organization's development needs and goals.

Provides an introduction to contact center management, creating a customer service strategy, empowering your team to deliver great customer service, how to increase customer retention and reduce churn, five essential customer service tools, how to measure customer service performance, delivering proactive customer service, and managing customer support tickets.

Delegation is a skill that can enhance a career or create a roadblock to growth. In this workshop, participants learn a reliable process for delegating tailored to the individual�s talents and development goals. Participants identify what they need to delegate with confidence, in a way that yields the desired results. (2 hour workshop)

Develops Collaborative Consulting Skills for IT: Making the Move into IT Management; Interpersonal Communication; Negotiation Skills; Problem Solving and Decision Making; Innovation and Leadership You Can Use ("The Steve Jobs Way"); Thinking Live a CIO

Develops an understanding of emotional intelligence, and provides strategies to improve self-awareness, boost self-regulation, increase self-motivation, develop empathy, and enhance social and interpersonal skills.

Develop the skills and perspectives needed to effectively manage a team. Includes coaching and feedback, strategic thinking, decision making under uncertainty, and leading hybrid and diverse teams.

Develops and understanding of what makes people happy and fulfilled at work, how to find meaning and purpose in your work, building a healthy social life at work, boosting wellness with healthy workplace habits, finding flow at work, fostering positive emotions in the workplace, and combating workplace perfectionism.

The ability to influence others is a core skill in today�s modern, matrixed organization. In this workshop, participants examine the three components of influence: power, credibility, and motives. Through self-assessment and analysis of their specific relationships, participants create an action plan to directly influence key stakeholders. (2 hour workshop)

How to Accelerate Team Building; Conflict Resolution and Difficult Techies; Fostering IT Innovation and Creative Thinking; Leadership Without Authority; Life as a Technical Manager; Managing Virtual IT Teams; Maximizing Staff IT Productivity; New IT Manager Essentials

Ethical Leadership and Why It's Important; Creating an Employee Code of Conduct; How to Develop Ethical Employees; Making Ethics Part of Your Company Culture; Guide to Evaluating Performance Fairly; Making Ethical Decisions as a Leader; Managing Conflicts of Interest in the Workplace

What is leadership, and what makes a good leader? Covers engaging and motivating employees, leading with vision, and outlines six practices to become a better leader.

Outlines 5 leadership styles to boost performance: laissez-faire leadership, autocratic leadership, democratic leadership, transactional leadership, and transformational leadership.

Workshop participants gain skills to move beyond communicating to building genuine connections with others. The tactics they learn are helpful for building relationships at all levels of an organization and in all directions, up, down and laterally. (2 hour workshop)

A manager's role in career development, the four stages of team development, how to conduct a gap analysis, choosing the right training methods, developing your team through coaching, how to conduct effective one-on-ones, and getting to know your employees' strengths, interests, and values.

Transitioning from employee to manager, 7 new manager mistakes to avoid, how to transition from peer to boss, and how to manage people who have more experience than you.

Understanding team culture and why it matters, the types of team cultures, assessing your team culture, building a positive team culture, transforming a negative team culture.

Introduction to team dynamics and why they matter, common roles in a team, characteristics of high-performing teams, tips for improving team dynamics, understanding and leveraging different working styles, and managing the intergenerational workplace.

Skills essential for success as a new IT manager

Feedback and coaching are core leadership skills that are difficult to do well and with consistency. While many managers know the value of feedback, often it does not happen on a regular basis. This workshop helps managers identify their barriers to feedback and coaching, and to overcome those barriers using simple, reliable processes that accelerate performance. (2 hour workshop)

Alignment is critical to both success and employee engagement. In this workshop, we share a reliable process for ensuring alignment through goal-setting. Goals are supported by individual development planning, to ensure individuals have the knowledge and skills required to execute set objectives/goals. (3 hour workshop)

Companies dedicating resources to develop their sales leadership are experiencing topline revenue gains of as much as 29%. They see the need to develop sales leaders that can solicit forward thinking commitments from their teams to improve overall sales execution. This workshop will help participants engage salespeople uniquely at each stage of a validated sales process. (3 hour workshop)